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Service Promise

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Unscheduled Repairs
When your vehicle stops, so does your business. It’s our priority to get your vehicle repaired and back on the road as quickly as possible.

Priority treatment for urgent repairs - for urgent (vehicle off road) repairs, especially when no replacement vehicle is available, we will carry out initial diagnosis and if required, order parts all within two hours of arrival.

We aim to complete most VOR repairs within 24 hours, subject to parts availability. Whilst some major repairs may take longer, the aim is always to keep downtime, as well as disruption to your business, to a minimum. In the event of a parts delay, repairs will be carried out on the day that the parts arrive, with the aim of completing the repair on the same day.
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Fleet National Pricing
Thanks to maximum recommended pricing, you can be sure of getting the best price when it comes to routine services and fixed content jobs.

Collection and Delivery and Vehicle Wash
We offer a truly convenient collection and delivery service, available by appointment to take the hassle out of bringing your vehicle to us. Contact us to find out more.

On every service visit, we’ll wash your vehicle so it can be returned to you looking its best.
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While-you-wait servicing
Book an appointment to have your vehicle serviced at a time to suit you, with our online booking form or by contacting our Transit Centres directly.

You can wait while we tend to your vehicle and with free Wi-Fi available, you can get on with running your business.
Courtesy vehicles
If your vehicle is off the road, we’ll endeavour to provide you with a suitable replacement that’s like-for-like in terms of its size and capability. This excludes specially adapted vehicles and is subject to availability.
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Extended opening hours
We understand that running a business can make finding time for regular vehicle maintenance a challenge. That’s why at both our Transit Centres, we strive to offer you flexible times to get your vehicle in for a service. Open from 7.30am – 6.30pm Monday – Friday and 8am – 5pm Saturdays.

We offer overnight servicing Monday to Friday, if you drop your commercial vehicle off before 4pm, you can collect after 9am the following day. By appointment only.
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Genuine Ford parts quality

All parts are developed and engineered by Ford themselves to keep you safe in the knowledge that your van or pick-up feels like it did on the day you first drove it away. Plus, using the best Ford diagnostic equipment we are able to speed up diagnosis and repair to maintain maximum efficiency.
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Ford Interim Check

All parts are developed and engineered by Ford themselves to keep you safe in the knowledge that your van or pick-up feels like it did on the day you first drove it away. Plus, using the best Ford diagnostic equipment we are able to speed up diagnosis and repair to maintain maximum efficiency.

Other elements to the Service Promise:

  • One-Stop-Shop - Service and Warranty
  • Ford systems check
  • 1Link Service Booking
  • MOTs (class 4,5 & 7)
  • Focus on minimising downtime
  • Diagnosis of repairs & parts ordered for urgent repairs within 2 hours
  • Tachograph Servicing
  • Speed Limiting (VOSA approved)
  • Fit and Replace Tyres
  • Free Wi-Fi
  • Designated CV parking
  • Ford Diagnostics
  • Ford Trained Technicians
  • RAC independantly assessed workshops

Efficiency, accuracy and convenience are at the heart of the Service Promise. So, whether it’s servicing, maintenance or a repair you need, be sure to use the Haynes Transit Centre.

 

Keeping our customers safe
 
 
We want to make sure our customers and team are kept safe. That is why we are following a code of promises.
We will continue to monitor and follow the latest guidelines. Find out more about the Ford Care Code by clicking below.
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